Several Sprints into a project, the Product Owner tells the Scrum Master that a key stakeholder just started using the product. The stakeholder is unhappy with the quality of the product.

What are two good options for the Scrum Master? (Choose the best two answers)

A. Wait to bring this up until the Sprint Retrospective.
B. Encourage the Product Owner to put quality specifications on the Product Backlog and express the stakeholder's concern to the Developers.
C. Bring the concern to the testers to improve how the Product is verified.
D. Explain to the Product Owner that it is up to the Developers to decide on acceptable quality standards.
E. Coach the Product Owner on how to talk with the Developers about this concern.

Correct Answer: B,C

The Highest priority of agility and Scrum is to satisfy the customer through early and continuous delivery of a valuable product. Because the Development team is the one doing the work and increments must meet performance standards, they can expand their definition of done to include more stringent criteria for higher quality.