Individual Development Team members have been approaching Steven, the Scrum Master, to complain about Chris. Chris has the most experience on the system they are building. He often questions the choices team members make in design and architecture making them feel bad.

What are two good ways for Steven to address this problem? (Choose two)

A. Steven observes whether this topic is raised at the Sprint Retrospective. If not, then he checks with the team on how comfortable they are with the way the design and architecture is being handled.
B. Steven suggests facilitating a session with the full team to help resolve the issue.
C. Steven tells the concerned members that Chris’ opinions should be respected as he has the most experience and understands what is best for long term sustainability.
D. Steven shares his concerns with Chris and the impact on the other team members and that he should be a team player.
E. Steven takes the time between Sprints to organize a team building session to build a stronger relationship.

Correct Answer: A, B

Conflicts are a natural occurrence and the Scrum Master coaches the Development Team on the value of resolving conflicts. Leaving conflicts unresolved can impact the Scrum values of openness and respect diminishing trust. Lower trust levels will impact the Scrum Team’s effectiveness and can cause impediments in the future. It is the responsibility of the Scrum Master to remove impediments that hinder the team through conflict resolution and facilitation.